Frequently asked questions

Listed below are the most common questions sent to our help desk and our typical responses. Please contact the help desk if your question remains unanswered.

Which currencies do you accept?: All payments must be made in UK sterling (pounds). The approximate exchange rate is shown on the online subscription page.
Can I pay by cheque instead of by credit/debit card?: We prefer you to pay by card, as the payment is authorised immediately and you have instant access to the online course. Handling payments electronically also helps us to keep our costs down. If you can only pay by cheque please contact us.
Can I use a coupon code retrospectively?: Sorry - coupon codes are only valid at the time of booking. Once a course payment has been made it is not possible to apply a coupon code.
Do I get a receipt for my payment?: Yes. You will receive a receipt for your payment immediately by email from SagePay and within 3 working days we will send you a VAT receipt.
Are classroom course discounts available for group bookings?: Please contact us with the event you are interested in and how may places you wish to reserve.
A course is sold out. Is there a waiting list?: We do not keep a waiting list for critical appraisal courses. Past experience shows that very rarely does a place become available once a course is sold out.
How does the classroom course differ from the online course?: We expect that delegates attending the classroom course will have viewed the online course prior to the event. At the classroom course the agenda follows the order of the online course presentations but the emphasis is on completing exercises based on real research articles.
Who is the tutor at the classroom course?: Classroom course events are led by one or both of the authors of "The Doctor's Guide to Critical Appraisal" - Dr Narinder Gosall / Dr Gurpal Gosall. Both are experienced tutors who have trained thousands of health professionals.
How do I log-in to the online course?: To use the online course, you just need to click on a CLICK TO PLAY button, which looks like this:

For example, go to the following page: http://www.criticalappraisal.com/online-course/presentations/methodology and click on any presentation title. The CLICK TO PLAY button will be revealed together with details about the presentation. To start the presentation click on the CLICK TO PLAY button. If you are not already logged in, you'll be asked for your username and password. If you are logged in, you'll go straight to the presentation.

If you want to change your email address, change your password, get a password reminder, or purchase another subscription, you can log-in to your member panel at the following address:

http://download.superego-cafe.com/member

This link is also in the email you received on signing up for a course.
How long does it take to complete the online course?: If you view the presentations continuously the minimum time is about 8-9 hours. Most people subscribe for a duration of 1 month, complete the course over 1-2 weeks and view it again in the final week of their subscription.
Do I get a certificate when I have completed the course?: Certificates are not produced automatically for the online course. When you finish the course, please contact us by email and we will send you a CPD/CME certificate by email. Delegates attending a classroom course will find a certificate in their welcome pack.
Do you have a price list for bespoke courses?: Please complete the form and we will send you a price list by email.
Do you give bespoke course discounts for doctors-in-training?: Discounts are available for groups of doctors preparing for exams. Please contact us early to secure your preferred event date.
Can you use my selection of papers in a bespoke course?: Anything is possible with a bespoke course. Using different source materials is something we do regularly. Please complete the form and we will send you more details.
Can I use a competitor's research papers to train my sales team?: Any research paper you can supply may be used. All training is given in an objective manner, highlighting the strengths and weaknesses of research. Confidentiality is assured. Bespoke course materials are never reused.